Thanks so much for visiting Twig&Spoke VINTAGE!
Feel free to send me an Etsy conversation if you have any questions about my items or shop policies.
** International Shipping Note (updated Nov. 24, 2020): Please contact me for more information on standard international shipping options and rates. Due to a number of problems using Etsy's Global Shipping Program I have deactivated this shipping option from my listings - but I may still be able to ship internationally to you at a lower rate than shown in my listing. Send me a note and I will let you know exact details based on your order and location. Thank you! **
Unless otherwise noted on my shop announcement page I ship within 1-3 business days. I ship via USPS Priority and First Class mail and provide multiple service options which you can see and select from your shopping cart.
Shipping is reduced automatically on multiple item orders at checkout based on the combined weight of your items.
Etsy offsets carbon emissions from every delivery, yay! Also, feel free to send me a message at checkout if you'd like to reduce the amount of plastic used in your shipment.
Seller is not responsible for parcel theft or mis-delivery. Please contact your post office directly with concerns about mail theft or mis-delivery. I do not give cash refunds for any packages marked as delivered.
DOMESTIC BUYERS: USPS Priority Mail and Priority Mail Express both come with up to $100 of insurance automatically at no additional cost to you. USPS First Class mail DOES NOT include insurance. Please contact me if you would like to purchase additional insurance so that you are covered in case of loss or damage. Seller is not responsible for packages marked as delivered but not received by buyer. Please send me a request to add Signature Confirmation if you are particularly concerned about receiving your item.
INTERNATIONAL BUYERS: USPS Priority Mail International and Priority Mail Express International come with up to $200 of insurance automatically at no additional cost to you. USPS First Class International mail DOES NOT include insurance. Please contact me if you would like to purchase additional insurance so that you are covered in case of loss or damage. I highly recommend you purchase insurance on items shipping internationally. Seller is not responsible for packages marked as delivered but not received by buyer.
Please note that you may incur customs charges from your local government. We are not responsible for these customs charges, and cannot falsify customs forms to avoid these fees. You can mark your item as a 'gift' by doing so at checkout.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Due to the unique nature of my vintage items I accept returns for store credit ONLY. Please take a close look at the photos and read the entire item description before making a purchase. I do not give cash refunds.
Buyer is responsible for covering all shipping costs on exchanged items. Items must be returned within 14 days of delivery.
Shipping costs are non-refundable and sale items are not eligible for return or exchange.
All items are stored in a clean, pet free and smoke free environment.
SIZING: Modern size estimations and exact measurements are included in each item description for sizing. Measurements are the most accurate way to determine if a garment will fit you. It can be helpful to compare the measurements provided to an item you currently wear.
VINTAGE CONDITION: Please remember that vintage garments may show minor signs of wear due to age. I will always indicate and photograph any major flaws or blemishes, but will not always mention very small flaws.
All items have been steamed before shipment. Items that are able to be laundered have been washed in allergen-free detergent.
GIFT WRAP: You bet! Gift wrapping and packaging is available - and it's cute!
Select "this order is a gift" at checkout and choose your options.